Terms and conditions of use

I. General provisions

1. These Terms and Conditions of Use (hereinafter - "Rules") regulate the mutual rights, duties and responsibilities of the Buyer (hereinafter - "Buyer") and the Seller (hereinafter - "Store") when concluding remote purchase contracts outside the trading location and purchasing goods at www.audma .lt online store (hereinafter - "Store").

2. When registering in the Store or purchasing goods, the Buyer must confirm that he has familiarized himself with the Store Rules by ticking the cell on familiarization with the terms and conditions of service provision.

3. A Buyer who does not agree with at least one part of the Rules is not given the opportunity to register in the Store's database or place an order.

4. The seller reserves the right to change the Store Rules. Buyers are given the opportunity and recommended to familiarize themselves with these rules each time before placing an order.

5. The Store is not responsible for any damage suffered by the Buyers when it occurs due to the Buyer's non-compliance with the Store Rules.

II. Privacy policy

1. The Store uses the information provided by you only to the extent necessary for the execution of the order and does not share it with third parties, unless this information is required to make a payment using the services of a third party or in cases provided for by the legislation of the Republic of Lithuania.

2. By providing the information necessary for order fulfillment, the buyer confirms that it is correct. The store is not responsible for any damage suffered by the Buyers, when it occurs after the Buyer has provided incorrect data necessary for the fulfillment of the order.

3. In case that the Buyer himself discloses his login data to third parties, the Store is released from any related responsibility.

III. The moment of conclusion of the purchase-sale contract

1. The contract between the Buyer and the Store is considered concluded from the moment when you click the "Confirm order" button in the e-store after creating a shopping cart and pay for the order in full or in part. If the payment method is chosen in cash (in the case when the goods are delivered by courier or ransom mail), the contract comes into force immediately after the order is placed.

2. An order that requires advance payment begins to be executed only after your money is credited to the Seller's bank account.

3. A customer who has ordered goods that are delivered by courier or paid post, when payment is made in cash to the courier or by postal order, refuses to accept the package without reason at the time of receipt, may be required to cover all costs related to the delivery of the package and other losses, if any.

IV. Payment

1. Payment can be made:

• By bank transfer to the account specified by the seller;

• By cash when picking up the product at our store in Kaunas.

2. Information required for payment appears in the order confirmation window and is also sent to the e-mail specified by Buyer during registration.

V. Cancellation of the order (contract).

1. The Buyer can cancel his order at any time, if the full or partial payment for the goods has not yet been paid, by simply notifying us by e-mail info@audma.lt.

2. Paragraph 1 of Article 6.22810 of the Civil Code stipulates that the Buyer has the right, without giving a reason and without incurring costs other than those specified in Article 6.22811 of this Code, within 14 calendar days to withdraw from a distance-made contract or a contract concluded off-premises, with the exception of the applicable exceptions provided for in Paragraph 2 of Article 6.22810 (for example, for contracts for goods manufactured according to the Buyer's special instructions, which are not pre-made and which are manufactured according to the Buyer's personal choice or instruction, or for goods that are clearly adapted to the Buyer's personal needs).

3. The Buyer informs the Store about the cancellation of a remote contract or a contract concluded off-premises by submitting a clear request to the Seller by e-mail at info@audma.lt, which states his decision to cancel the contract.

4. The Store, in accordance with the Buyer's request to terminate the contract set forth in point 3 of this section, immediately informs the Buyer of his decision to comply with this request (or not to comply, stating the grounds for refusal to comply).

5. If the contract is terminated at the request of the Buyer, the Store undertakes to immediately (no longer than within 14 calendar days) return to the Buyer the amount he paid for the goods, including the amount of payment for the delivery of the goods).

6. If the contract is terminated at the Buyer's request, the Buyer bears the direct costs of returning the goods.

7. Having not received payment from the Buyer within 2 working days, the Store reserves the right not to fulfill the Buyer's order, and to use the reserved goods for forming other orders.

8. Termination of the contract is carried out by informing the Seller by e-mail. to the email address  info@audma.lt.

VI. Užsakymo įvykdymas ir pristatymas

1. The Store undertakes to deliver the goods to the Buyer within 30 calendar days.

2. If it is not possible to deliver the goods ordered by the Buyer within 30 calendar days, the Store immediately informs the Buyer, who has entered into a remote goods purchase contract, about a possible longer delivery period. If the buyer is not satisfied with the specified terms of delivery of the goods, he can apply for termination of the contract by e-mail at info@audma.lt.

3. If the Store has not fulfilled his obligation to deliver the goods within the time limit set in the contract, the Buyer may submit a demand to deliver the goods within an additional reasonable time frame, taking into account the circumstances. If the Seller does not deliver the goods within the additional term set by the Buyer, the Buyer has the right to unilaterally terminate the contract.

4. The goods are delivered to the Buyer at the address specified in the remote purchase contract (order). If the Buyer wishes to change the pre-agreed delivery address of the goods, the Store has the right to change the delivery price according to the new circumstances.

VII. Returning the goods

1. Returning goods of inappropriate quality.

                       1.1. The buyer, who was served goods of inappropriate quality, with defects that were not discussed with the Store at the time of the conclusion of the contract, may, at his discretion, demand from the Store 1) to remove the defects of the product free of charge (repair the product); 2) free replacement of a product of inadequate quality with a product of suitable quality; 3) reduce the price accordingly; 4) unilaterally terminate the contract and demand the return of the paid price.

                      1.2. If the Buyer terminates the contract due to the inappropriate quality of the goods, the Store must return the price paid to the Buyer immediately, but no later than within 14 days from the day of return of the item. The cost of returning a defective item is borne by the seller.

2. Return of goods of suitable quality.

                      2.1. The Buyer has the right to withdraw from a distance contract or a contract concluded off-premises within 14 days without giving a reason (with the exception of the exceptions provided for in paragraph 2 of Article 6.22811 of the Civil Code) and return the purchased goods to the Store. Read more about these rules in the section "V. Refusal of order (contract)".

                      2.2. The Store undertakes to immediately (no longer than within 14 calendar days) return to the Buyer the amount he paid for the goods, including the amount of payment for the delivery of the goods, if the Buyer expresses a wish to return the goods of suitable quality purchased from the Store.

                      2.2. If the contract is terminated at the Buyer's request, the Buyer bears the direct costs of returning goods of suitable quality.

                      2.3. Returned goods of suitable quality cannot be damaged by the Buyer, have clear signs of wear, incomplete assembly, altered construction or have undergone any other changes or improvements made by the Buyer

3. Returned goods must be packed in the same or similar packaging in which the Buyer received the goods. The invoice issued by the Store must be returned together with the returned goods.

VIII. Our commitments

1. The Store undertakes to deliver the goods ordered by you to the address specified by you within the delivery period specified in the Rules.

2. To pay for the returned products immediately and no later than 14 days from the day the Store received the Buyer's notice of withdrawal from the contract, returning to the Buyer all the amounts paid by the latter, including the costs of delivery of the goods paid by him.

IX. Warranty obligations

1. Quality guarantee according to law. The Civil Code establishes a guarantee of the quality of goods in accordance with the law, which is valid for two years from the date of purchase of the goods (Article 6.338 of the Civil Code, for consumers, this provision is additionally established in paragraph 10 of Article 6.363).

2. Commercial quality guarantee. You can find it in the "Characteristics" section of our product description. It can only be treated as an additional warranty valid alongside the statutory quality guarantee.

3. According to the first part of Article 6.363 of the Civil Code currently in force, the consumer has the right to appeal to the seller for goods of inadequate quality within two years from the date of delivery of the item.

X. Exchange of information

1. All information is sent to the Buyer by e-mail or phone number specified during registration.

2. All information regarding the return of products must be submitted by e-mail to info@audma.lt, even if the details of the return were discussed over the phone.

XI. Information about non-judicial institutions dealing with consumer disputes

1. You can submit a request/complaint about a product or service purchased in our online store to the State Office for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, website www.vvtat.lt) or fill out the application form EGS on the platform http://ec.europa.eu/odr/

2. Also, in all cases, in the event of claims arising from the goods we serve, the Buyer can directly contact the administration of our store at the e-mail address info@audma.lt. You can find the full contact details of our company in the contact section of our page: https://www.audma.lt/content/6-contacts